The Ultimate Guide To Writing A Powerful Call Center CV That Will Get You Hired

by Samantha Wilson
Feb 1, 2023
6.5min read

If you're on the hunt for a job as a call center agent, one of the most important things you can do is create an effective and powerful CV. Your CV will be the first impression that potential employers have of you, so it's essential to make sure it truly represents your skills and personality. In this article, we'll provide tips and advice on how to create a great Call Center CV that employers won't be able to resist!


A call center CV is a document that showcases your skills and experience in the customer service industry. It should be tailored to match the specific requirements of the job you are applying for and should highlight your ability to deliver excellent customer service.

When writing your call center CV, it is important to keep the following tips in mind:

  • Highlight your customer service experience.
  • Tailor your CV to match the specific requirements of the job you are applying for.
  • Highlight your ability to deliver excellent customer service.
  • Use persuasive language throughout your CV.
  • Use strong action verbs to describe your skills and experience.

What to Include in Your Call Center CV?

When writing your call center CV, be sure to include the following information:

  1. Your full name and contact details – Include your full name, email address, and phone number so that recruiters can easily get in touch with you.
  2. A professional profile or summary – Use this space to give a brief overview of your skills and experience, highlighting why you’re the perfect candidate for the role.
  3. Relevant call center experience – Include details of any previous call center roles you’ve held, highlighting key achievements and responsibilities.
  4. Other relevant experience – If you have any other customer service or sales experience that’s relevant to the role, be sure to include it here.
  5. Key skills – List any skills that would be relevant to a call center's role, such as excellent communication skills, good problem-solving ability, and strong computer literacy.
  6. Education and qualifications – Include details of any relevant education and qualifications, such as a degree in customer service or a certificate in call center operations.
  7. Personal interests – Finally, mention any personal interests or hobbies that could make you stand out from other candidates, such as languages spoken or experiences traveling abroad.

Formatting Your Call Center CV

When writing your call center CV, it is important to format it in a way that makes it easy for recruiters to scan and identify key information. Use clear headings and bullet points to break up your CV into sections, and use a simple font such as Arial or Times New Roman.

Start by listing your contact details at the top of the CV, followed by a personal statement outlining your suitability for the role. Then, create separate sections for your education and work experience. For each role, including key responsibilities and achievements to demonstrate your skills and experience. Finally, finish with any relevant skills or additional information such as languages spoken or computer literacy.

Crafting a Powerful Opening Summary

If you want to get hired as a call center agent, you need to have an opening summary that packs a punch. Here are some tips on how to craft a powerful opening summary:

  1. Keep it short and sweet. An opening summary should be no more than a couple of sentences long. You want to make sure that you can quickly grab the attention of the reader and hold it.
  2. Highlight your skills and experience. In your opening summary, you should highlight the skills and experience that make you the perfect candidate for the job. Make sure to mention any relevant call center experience you may have.
  3. Use strong language. Your opening summary is your chance to make a strong first impression, so use language that is confident and persuasive. Avoid using weak or passive language, and instead, use words that pack a punch.
  4. Tailor it to the job ad. Every job ad is different, so make sure that your opening summary is tailored to the specific job ad that you are applying for. This will show the employer that you have taken the time to read and understand their requirements and that you are truly interested in the position.

By following these tips, you can craft an opening summary that will grab the attention of employers and help you get hired as a call center agent!

Showcasing Work Experience

If you have experience working in a call center, be sure to showcase this on your CV. Include information about the type of work you did, the clients you served, and the results you achieved.

Write about the skills you utilized, such as customer service, data entry, and telecommunication. Highlight any awards or recognition you received for your performance. If you have supervisory experience, be sure to mention this as well.

Demonstrating Skills and Achievements

When it comes to writing a call center CV, showcasing your skills and achievements is essential. After all, call center work is all about using your communication and customer service skills to resolve issues and provide an excellent experience for customers.

To really make your CV stand out, focus on highlighting your key skills and accomplishments. For example, if you have helped resolve a high number of customer complaints or increased sales for the company you work for, be sure to mention this in your CV.

In addition, try to quantify your achievements where possible. For example, rather than simply stating that you helped increase sales, include information such as how much sales increased thanks to your efforts. This will give employers a better idea of the impact you have had in your previous roles.

Finally, remember to keep your CV up-to-date with your latest skills and achievements. This way, you can be sure that employers will see the most relevant information when they are reviewing your application.

How to Make Your CV Stand Out from Other Candidates

In a competitive job market, it is more important than ever to make your CV stand out from the crowd. Here are some tips on how to do just that:

  1. Highlight your customer service skills. If you have experience working in customer service, highlight that on your CV. Call center work requires excellent customer service skills, so this will show employers that you have the right skills for the job.
  2. Showcase your communication skills. Call center work requires excellent communication skills, so be sure to showcase these on your CV. If you have experience dealing with difficult customers or handling complex customer inquiries, be sure to mention this as well.
  3. Demonstrate your problem-solving skills. Call center work often requires employees to troubleshoot problems and find solutions quickly. If you have experience doing this, be sure to highlight it on your CV. This will show employers that you have the ability to handle difficult situations and come up with creative solutions.
  4. Emphasize your team player attitude. Call center work is often done in team settings, so it is important to show that you are a team player on your CV. If you have experience working in a team environment and collaborating with others, be sure to mention this as well.

call center agent cv sample

Sample Call Center Agent CV

When it comes to writing a powerful call center CV, there are a few key things you need to keep in mind. First and foremost, your CV should be clear and concise – it should be free of any unnecessary fluff or filler content.

Secondly, it's important to focus on highlighting your most relevant skills and experience for the role you're applying for. And finally, make sure to tailor your CV specifically to the call center industry – this will show recruiters that you're knowledgeable and well-suited for the job.

To help you get started, we've put together a few sample call center CVs below. These samples highlight some of the key elements that should be included in your own CV, such as clear writing, a strong focus on relevant skills and experience, and industry-specific language. Take a look at this example for inspiration when crafting your own call center CV.

Name: John Doe

Contact Information:

Phone: 555-555-5555

Email: [email protected]

Address: 123 Main St, Anytown USA 12345


Experienced call center agent with over 5 years of experience in customer service and sales.

Strong communication and problem-solving skills.

Proven track record of meeting and exceeding performance targets.

Work Experience:

Call Center Agent

ABC Company

Anytown USA

June 2016 - Present

  • Handle inbound and outbound calls, answering customer inquiries and providing information about products and services.
  • Meet and exceed performance targets for sales and customer satisfaction.
  • Resolve customer complaints in a timely and efficient manner.
  • Provide technical support for customers as needed.

Call Center Agent

DEF Company

Anytown USA

January 2014 - May 2016

  • Handled inbound and outbound calls, answering customer inquiries and providing information about products and services.
  • Assisted customers with troubleshooting and resolving technical issues.
  • Consistently met and exceeded performance targets for sales and customer satisfaction.


Bachelor of Science in Business Administration

University of XYZ

Anytown USA



  • Strong communication skills
  • Experience with customer service and sales
  • Proficient in Microsoft Office Suite
  • Strong problem-solving skills
  • Ability to multitask
  • Strong attention to detail


  • Certified Call Center Agent
  • Certified Sales Professional


  • English (native speaker)
  • Spanish (conversational)

References are available upon request.

A powerful call center CV is essential if you want to get hired in a competitive job market. By following our tips, you can create an impressive CV that showcases your experience and skills, as well as highlights the reasons why you would make a great addition to any team. With the right preparation and research, there’s no reason why your next call center job application shouldn’t be successful.

Once you have a good CV, you can use it to find call center agent opportunities relevant to your skills & experiences. At Epicareer, our AI will recommend best-match job opportunities around you. Try it for free now!

Only Apply for job that matter.

Share this