101+ Customer Service Action Verbs and Skills for Your Resumes [Free Samples]

fara nadira
Fara Nadira

Published on 26 May 2023

customer service action verbs and skills

Different customer service roles demand specific sets of skills and action verbs. Whether you're aiming for a Customer Support Specialist, Virtual Assistant, Help Desk Technician, Service Desk Analyst, Administrative Assistant, or Executive Assistant role, one way to make your resume stand out is by using customer service action verbs and skills.

In customer service roles, effective communication and strong organizational abilities play a pivotal role. Thus, employing action verbs that underscore these qualities can be highly advantageous such as 'Reassured,' 'Negotiated,' or 'Advised'. Moreover, utilizing these skills such as ‘Customer Focus’, ‘Time Management’, and ‘Problem Solving’ can significantly enhance the impact of your resume.

How to Use Customer Service Action Verbs in Your Resume

When using action verbs in your resume, there are a few dos and don'ts to keep in mind. Here are some tips to help you make the most of your action verbs:

Dos to Use Customer Service Action Verbs

  1. Choose Powerful Verbs: Select action verbs that vividly describe your accomplishments. Verbs like "resolved," "enhanced," and "collaborated" immediately grab attention.
  2. Quantify Your Achievements: Whenever possible, attach measurable outcomes to your action verbs. This demonstrates the tangible impact you've had, such as "Resolved 90% of customer issues within 24 hours."
  3. Tailor to the Job: Customize your action verbs to match the specific job description. Use keywords that the employer values to show alignment with their needs.
  4. Use Varied Language: Avoid repetition by employing a diverse range of action verbs. Showcase your versatility and keep the reader engaged.
  5. Showcase Skills and Results: Link your action verbs to the skills required for the job. For instance, "Implemented a new support protocol, boosting customer satisfaction by 15%."

Don'ts to Use Customer Service Action Verbs

  1. Avoid Overused Verbs: Steer clear of generic verbs like "managed" or "handled." These lack impact and fail to convey your true capabilities.
  2. Skip Weak Verbs: Weak verbs like "assisted" or "worked on" don't provide a clear picture of your contributions. Opt for stronger alternatives.
  3. Exaggerate or Fabricate: Be honest in your descriptions. Avoid inflating your achievements with exaggerated language.
  4. Neglect Proofreading: Spelling or grammatical errors can undermine your efforts. Proofread meticulously to maintain a professional image.
  5. Overwhelm with Verbs: While action verbs are important, don't overcrowd your resume with them. Balance is key for readability.

Action Verbs and Skills for Customer Service Roles with Examples

Here is a list of some additional action verbs and skills that you can use in your resume for customer service roles:

Action Verbs for Customer Service Roles

  • Advised
  • Assisted
  • Clarified
  • Coordinated
  • Demonstrated
  • Educated
  • Escalated
  • Facilitated
  • Followed up
  • Guided
  • Informed
  • Investigated
  • Listened
  • Persuaded
  • Prioritized
  • Resolved
  • Responded
  • Solved
  • Trained
  • Troubleshot

Skills for Customer Service Roles

  • Attention to detail
  • Conflict resolution
  • Creativity
  • Critical thinking
  • Customer focus
  • Data entry
  • Empathy
  • Keyboarding
  • Multitasking
  • Organizational skills
  • Phone etiquette
  • Problem-solving
  • Sales skills
  • Time management
  • Typing speed

Examples to Highlight Skills with Action Verbs for Customer Service Roles

Some examples to highlight your skills in customer service roles are as follows:

  • Advised an average of 50 customers per day on product options and provided recommendations based on their needs and preferences.
  • Assisted in resolving an average of 30 customer inquiries per day, achieving a 95% satisfaction rating.
  • Educated over 100 customers on product features and benefits, resulting in a 20% increase in sales.
  • Facilitated communication between an average of 15 customers and other departments per day, resulting in a 50% reduction in resolution time.
  • Listened attentively to over 500 customer concerns, providing empathetic support and understanding to maintain a 90% satisfaction rating.
  • Negotiated with customers to reach mutually beneficial solutions in over 50 cases, resulting in a 75% resolution rate.
  • Demonstrated problem-solving skills by effectively troubleshooting technical issues for over 100 customers, achieving a 90% resolution rate.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail, completing an average of 20 tasks per day.
  • Maintained a positive and patient demeanor when dealing with challenging customers, resulting in a 10% increase in satisfaction ratings.
  • Communicated clearly and effectively with over 100 customers and colleagues, ensuring smooth and efficient operations.

Action Verbs and Skills for Virtual Assistant Roles with Examples

Check out these extra action verbs and skills for nailing those virtual assistant positions:

Action Verbs for Virtual Assistant Roles

  • Arranged
  • Booked
  • Communicated
  • Coordinated
  • Created
  • Scheduled
  • Conducted
  • Designed
  • Developed
  • Edited
  • Researched
  • Transcribed
  • Translated
  • Updated
  • Verified

Skills for Virtual Assistant Roles

  • Administrative skills
  • Attention to detail
  • Communication
  • Email management
  • Internet research
  • Meeting scheduling
  • Organization
  • Project management
  • Time management
  • Travel booking

Examples to Highlight Skills with Action Verbs for Virtual Assistant Roles

Some samples to highlight skills in virtual assistant roles are:

  • Scheduled and managed over 50 appointments per week for two executives, ensuring timely and efficient communication with clients.
  • Designed and created 10 visually appealing presentations per week, resulting in a 15% increase in client engagement.
  • Verified and updated over 500 client records, ensuring accurate and up-to-date information for effective communication and service.
  • Booked and arranged travel for 20 executives per month, maintaining a 95% satisfaction rate and timely schedule adherence.

Action Verbs and Skills for Help Desk Roles with Examples

Below is compiled action verbs and skills tailored for help desk roles in your resume:

Action Verbs for Help Desk Roles

  • Analyzed
  • Diagnosed
  • Documented
  • Escalated
  • Installed
  • Monitored
  • Provided
  • Repaired
  • Troubleshot
  • Upgraded

Skills for Help Desk Roles

  • Analytical skills
  • Attention to detail
  • Communication
  • Customer service
  • Help desk software
  • Problem-solving
  • Technical skills
  • Time management

Examples to Highlight Skills with Action Verbs for Help Desk Roles

Below, you'll find a few instances demonstrating how quantifiable numbers can effectively spotlight your skills within help desk roles.

  • Successfully troubleshooted and resolved an average of 50 technical problems daily, maintaining a 90% customer satisfaction rate.
  • Managed and closed over 500 support tickets per week, consistently meeting or exceeding SLA response times.
  • Provided proactive assistance, resulting in a 40% decrease in recurring user inquiries within the first month.
  • Thoroughly documented and updated 200+ user guides, enhancing self-service capabilities and reducing support calls by 25%
  • Contributed to the expansion of the knowledge base by creating 50 new articles, leading to a 15% decrease in escalations to higher tiers.

Action Verbs and Skills for Service Desk Roles with Examples

For service desk roles, you can utilize this list of action verbs and skills in your resume:

Action Verbs for Service Desk Roles

  • Aligned
  • Configured
  • Deployed
  • Installed
  • Maintained
  • Managed
  • Monitored
  • Optimized
  • Provisioned
  • Supported

Skills for Service Desk Roles

  • Technical Proficiency
  • Problem-Solving
  • Customer Service
  • Patience and Empathy
  • Active Listening
  • Time Management
  • Documentation
  • Adaptability
  • Team Collaboration
  • User Training
  • Analytical Thinking
  • Remote Support
  • Attention to Detail
  • Conflict Resolution
  • Organizational Skills

Examples to Highlight Skills with Action Verbs for Service Desk Roles

To showcase skills in Service Desk roles, you can use these examples with action verbs:

  • Streamlined ticket resolution process, reducing average response time by 25% within the first month.
  • Implemented a new knowledge base system, resulting in a 30% decrease in user escalations.
  • Resolved over 150 technical issues monthly, maintaining a 95% customer satisfaction rate.
  • Managed service requests, achieving a 20% increase in timely task completion.
  • Achieved an 85% first call resolution rate through focused issue analysis and swift solutions.

Action Verbs and Skills for Administrative Assistant Roles with Examples

Action verbs and skills that you can use in your resume for administrative assistant roles are as follows:

Action Verbs for Administrative Assistant Roles

  • Arranged
  • Coordinated
  • Created
  • Drafted
  • Edited
  • Prepared
  • Scheduled
  • Screened
  • Typed

Skills for Administrative Assistant Roles

  • Administrative skills
  • Attention to detail
  • Communication
  • Event planning
  • Filing
  • Internet research
  • Meeting scheduling
  • Multitasking
  • Organization
  • Time management

Examples to Highlight Skills with Action Verbs for Administrative Assistant Roles

These examples not only underscore your skills as an Administrative Assistant but also demonstrate the quantifiable impact you've made in your role.

  • Coordinated and managed executive calendars, scheduling and organizing 50+ meetings per month.
  • Processed and organized 500+ documents weekly, ensuring accurate and timely information flow.
  • Implemented a new supply inventory system, reducing office expenses by 15% through strategic ordering.
  • Successfully arranged and coordinated logistics for 20+ company-wide events, accommodating up to 300 attendees.
  • Handled reception duties, managing an average of 100 calls and visitors daily while efficiently directing inquiries.

Action Verbs and Skills for Executive Assistant Roles with Examples

Here is a list of some additional action verbs and skills that you can use in your resume for executive assistant roles:

Action Verbs for Executive Assistant Roles

  • Arranged
  • Coordinated
  • Created
  • Drafted
  • Edited
  • Managed
  • Prepared
  • Scheduled
  • Screened

Skills for Executive Assistant Roles

  • Organization
  • Time Management
  • Communication
  • Confidentiality
  • Problem-Solving
  • Attention to Detail
  • Adaptability
  • Multitasking
  • Tech Proficiency
  • Interpersonal Skills

Examples to Highlight Skills with Action Verbs for Executive Assistant Roles

As Executive Assistant, you need to use actions verbs to strengthen your skills in resume with quantifying numbers such as:

  • Expertly managed executive schedules, coordinating and prioritizing 60+ meetings per month for optimized time utilization.
  • Arranged seamless travel logistics for executives, coordinating 25+ international trips, ensuring on-time departures.
  • Successfully led and executed 10 cross-departmental projects, resulting in a 20% improvement in project completion timelines.
  • Generated and analyzed quarterly reports, presenting data-driven insights to senior management for informed decision-making.
  • Coordinated communication between executive team and stakeholders, managing 100+ emails and calls daily.

Conclusion

Ready to supercharge your customer service resume with the right action verbs and skills? Download our FREE templates and unlock your potential to impress recruiters. Plus, you can explore exciting customer service, virtual assistant, help desk, service desk, administrative assistant, and executive assistant job opportunities in Epicareer. Your dream role awaits—start your journey today!

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