Team Lead

Pup Culture Dog Walking and Pet Sitting
United States of America
Full Time
onsite
5mo ago
undisclosed

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Job Description

Is your camera roll endless photos of your pets? Do you have 20 different nicknames for your pet? Do you choose to visit certain businesses specifically because they are dog-friendly? Do you make up voices for your pets? Do you prefer to spend time outside? If you answered yes to any of these questions, then we'd like to get to know you!

About us: Pup Culture is a local, woman-owned, highly-rated pet care company in the Twin Cities. We provide peace of mind to busy pet parents. We specialize in safe, individualized dog walks and cat sitting. We serve over 400 active clients and we continue to grow. We value client connections (both human and fur), pets’ safety, integrity and honesty, teamwork, an inclusive environment for both our team and our clients, exemplary communication, and a complete "wow" experience for our clients.

About the Position: Pup Culture is hiring an organized, detail-oriented team lead with previous experience working with pets and people. This position will be approximately 30 hours per week with some flexibility for a bit more or less work.

The team lead will spend approximately 50% of their time walking dogs, though this estimate will vary based on business needs. They will also help their team of dog walkers and pet sitters provide impeccable pet care to our clients. By training, coaching, and working with our dog walkers and pet sitters, the team lead ensures that our pet clients receive the best care.

Team leads will meet with new clients and their pets to discuss and implement services to meet their pet care needs. Occasional evening availability may be necessary. They may also help with the hiring process.

Team leads will take on pet sitting and dog walking visits when building a new route or as needed. They may also do some marketing in their territories and other responsibilities to help ensure that Pup Culture runs smoothly.

Who we are looking for:

  • You need to have excellent time management skills. We do anywhere from 4-10 walks per day. Usually the visits are back-to-back and must be completed within a certain time frame.
  • You must be able to work independently and be resourceful. We provide initial training and ongoing training, but much of the dog walking and pet sitting work is independent and on your own.
  • You need to have strong communication skills, both written and verbal. We communicate with clients mostly through notes through our system. Our clients love receiving our updates each day, so you must be able to communicate clearly with clients and staff.
  • You should have strong animal intuition skills. We provide ongoing animal training, but you must bring a confidence with animals to each visit.
  • You must be an animal-lover and have endless amounts of patience when it comes to animals.
  • You must be a leader who is good at coaching people and bringing out the best in their team.

Applicant must meet the following qualifications:

  • Availability between 9:00am-4:00pm Monday-Friday plus one weekend per quarter (four per year)
  • Able to make a long-term commitment
  • Must have a smart phone and computer with internet access
  • Must have reliable transportation and a valid drivers license
  • Live in or near our service area
  • Possess self-awareness, receptivity, and integrity
  • Experience walking dogs or pet sitting or other experience working with pets besides owning a pet
  • Leadership experience
  • Comfort using technology, including learning and using a new software system
  • Able to pass a criminal background check
  • Exemplary organization and communication skills
  • Must be able to be outside in all types of weather
  • Must be able to walk up to ten miles a day

Benefits:

  • $17+ per hour
  • Mileage reimbursement
  • Health insurance stipend for full time employees
  • Discounted pet care services
  • Paid ongoing training
  • Paid time off

One final but IMPORTANT note:

This is a physical job. It requires the ability to walk multiple miles a day and to work with energetic dogs in all weather.

If the idea of walking an energetic 90 pound German Shepherd in any of Minnesota's seasons sounds like a fun afternoon to you (which it does to us!), then chances are this job is a great fit for you.

To Apply:

Please fill out our application and include a resume.

No phone calls, please.

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