Front Office Administrator

About Autism Matters

Come join our team of passionate, dedicated professionals supporting meaningful outcomes for children with Autism Spectrum Disorder (ASD)! Autism Matters is a 100% employee-owned corporation offering center-based services for families and children with ASD and other diagnoses. As the premier Autism Clinic serving rural Minnesota, we help children achieve meaningful outcomes by combining our expertise in Speech-Language, Occupational, Psychological, and Behavior therapies. We have clinics in Rogers, Cambridge, and Baxter and are excited for our continued growth. We are always looking for skilled, caring professionals to join our team and make a difference the lives of the clients and families we serve!

Job Description

The Front Office Admin (FOA) plays a pivotal role in the day-to-day operations of Autism Matters' clinics, primarily focusing on front desk duties. Key responsibilities include meticulous auditing and record-keeping, appointment scheduling, extensive paperwork management, billing tasks, telephone support, client and staff assistance, and warmly greeting clients and their families. The FOA role is a cornerstone of support for both the clinic and the management team. Autism Matters is seeking a highly organized and detail-oriented individual to excel in this critical role.

Qualifications And Education Requirements

• This role is part time with the potential to move to full time depending on clinic needs. Applicants must be available for a work schedule of7:30am-12:00pm Monday-Friday
• 1-2 years’ experience in an administrative setting (preferred)
• 1-2 years’ experience in a customer service setting (preferred)
  
  

Tasks and Responsibilities

Scheduling and Administrative Support to Clinical Services

• Prepare and update monthly schedule templates and day-to-day scheduling
• Schedule, confirm, or cancel client appointments, consultations, and meetings as needed for all disciplines
• Handle time-off request approval in conjunction with scheduling
• Complete timecard approval and employee and client attendance tracking
• Monitor and follow up on End of Day billing
• Intake clients for services under the manager's direction; attend Intake Discussion portion of location’s site specific meetings, weekly
• Manage, audit, and maintain medical files, tracking current records, obtaining new signatures, and updating client information as needed
• Check voicemails and relay messages to appropriate parties and answer, make, or direct telephone calls
• Greet visitors, ascertain their purpose, and direct them to the appropriate parties
• Coordinate clinic maintenance needs, order supplies and stock supplies
• Prepare food, equipment, and materials for client and staff meetings
• Administer recruitment and/or hiring activities
• Prepare and set up for new employee orientations
• Transmit correspondence or medical records via mail, email, or fax
• Receive and route messages or documents to the appropriate parties
• Post social media content for the location with manager approval
  
  

Administrative/General

• Transcribe spoken or written information as necessary
• Prepare and send information, materials, or documentation
• Maintain HIPAA compliance with all client and staff information
• Assist in maintaining cleanliness, safety, and organization of the clinic
• Operate office equipment and use software applications for various administrative task
• Maintain inventory of electronics, such as laptops or tablets
• Refer employees to the appropriate parties
• Provide assistance across locations or roles as requested
• Uphold company values of being client-focused, ethical, supportive, dedicated, and having integrity
• Perform other duties as assigned by the supervisor
  
  

Autism Matters offers a competitive benefits package including an Employee Stock Ownership Plan, 401k plan, comprehensive health insurance, ESST, paid time off, performance-based bonus plan, and professional development opportunities. The compensation range for this nonexempt position is $18 - 20 per hourdepending on experience.

Powered by JazzHR

qsLzaQblfl