About the Company:

We are a fast-growing migration agency with hundreds of happy customers from 106+ countries, and 100% success rate across most visa types. We are determined to be the best at what we do by challenging the norms of this traditional industry, while placing the customer experience at the heart of our business.

Our flexible and positive workplace culture values our employees’ growth and mental wellbeing. You’ll be a part of the Skylark family rather than just a number. www.skylarkmigration.com.au

About the Role:

• Permanent full-time (37.5 - 40 hours/week)
• Immediate start
• Mostly work from home (team collaboration via Zoom)
• 1-2 days per week at our hip South Melbourne Creative Cubes office

The Main Duties/Responsibilities:

• Working as a team to help customers achieve their migration dreams
• Putting together high-quality, migration-related applications (e.g. visa applications, skills assessments) with the help of an admin team
• Conduct consultations using effective communication to help customers identify their best pathways to PR
• Help make the experience as stress-free as possible for our customers
• Give it your best (we've had 100% success rate in almost every visa subclass)
• Staying on top of migration policy and regulation research

Benefits and Perks

• Combination of core and flexible work hours to work around your lifestyle and commitments
• Warm, supportive team with a positive attitude (goodbye office politics!)
• Lots of 1:1 and group training with Principal Migration Agent and former-Immigration case officer to deepen your knowledge
• Work hard, play hard culture (recent activities include: Treetop adventures, weekend trip in Mornington Peninsula, cocktail making classes at regional winery, virtual facial yoga class etc.)

About the Ideal Candidate

We are looking for a future leader in the business, someone who:

• Doesn't just want a job, but a fulfilling career
• Doesn't want to just go to work, but wants to enjoy their work and make a difference
• Doesn't want to just cruise along, but wants to improve and innovate
• Wants to have fun with the team

Essential Technical Competencies:

• Registered migration agent with at least 3 years of experience in a similar role
• Competency handling visa applications start to finish
• Fluent English speaker (equiv. IELTS 8.0+ each band)
• Broad knowledge across a variety of visa subclasses (e.g. Partner visas, GSM, Employer Sponsored, Student etc.)
• Ability to plan GSM and other PR pathways
• Good computer skills

Essential Personal Traits:

• Good communication skills and love people
• Positive attitude
• Loves well-built systems and processes
• Attention to detail and accuracy
• Keen problem-solver
• Desire for self-development
• Willingness to adapt to changing priorities and new ways of doing things